Freshness Guarantee:
- We guarantee that all our mud crabs are fresh, live, and of the highest quality when they leave our facility.
Damaged or Dead on Arrival:
- If your mud crabs arrive damaged or dead, please contact us within 2 hours of delivery with clear photos or videos as proof. We will offer a full refund or replacement for the affected crabs.
Delivery Issues:
- If your order is delayed or lost due to shipping errors, please notify us immediately. We will either reship your order or provide a full refund.
Customer Cancellations:
- Orders can be canceled up to 24 hours before the scheduled delivery date for a full refund. Cancellations made after this period may incur a partial fee to cover preparation and shipping costs.
No Refunds for:
- Changes in customer preferences (e.g., size, appearance).
- Failure to provide proof of damaged or dead crabs within the specified timeframe.
- Orders left unrefrigerated or improperly stored after delivery.
Contact Us:
- For any issues, please reach out to us at the contact us button below within the specified timeframe. We’re committed to resolving your concerns quickly and fairly.

Crab Mode SG